Chen Mao Kao
UX Designer
Designing workflows that prevent costly errors in complex processes
UX Designer focused on B2B workflow optimization.
6 years of experience in visa operations, improving decision-making in high-risk processes.
Case Studies
Preventing error carry-over in visa workflows
Visaport
Improving visa application workflows by redesigning first-stage verification to prevent error carry-over into later stages
Integrated sidebar for document verification and status tracking.
Reduces error carry-over by enabling completion at the first verification stage
About
6 years of experience in visa operations and student administration,
handling high-risk workflows where errors directly impact outcomes.
Focused on improving decision-making in complex processes.
Detail-oriented in designing reliable workflows for complex processes.